Terms and Conditions

Operator:

IQsport s.r.o.
Registered office:
Dukelská 47, 769 01 Holešov, Czech Republic

Company ID (IČO): 28304934

Phone: +420 777 689 222

E-mail: obchod@iqsport.cz

for the sale of goods through the online store available at www.iqsport.cz

1. INTRODUCTORY PROVISIONS

1.1

These Terms and Conditions (hereinafter referred to as the "Terms and Conditions") of IQsport s.r.o., with its registered office at Dukelská 47, 769 01 Holešov – Všetuly, Company ID No. 28304934 (hereinafter referred to as the "Seller"), govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase agreement (hereinafter referred to as the "Purchase Agreement") concluded between the Seller and another natural person (hereinafter referred to as the "Buyer") through the Seller's online store.

The online store is operated by the Seller on the website available at www.iqsport.cz (hereinafter referred to as the "Website"), through the web interface of the online store (hereinafter referred to as the "Web Interface").

1.2

These Terms and Conditions shall not apply where the person intending to purchase goods from the Seller is a legal entity or a person acting within the scope of their business activity or independent professional practice when ordering the goods.

1.3

Provisions differing from these Terms and Conditions may be agreed in the Purchase Agreement. Any differing provisions contained in the Purchase Agreement shall prevail over these Terms and Conditions.

1.4

These Terms and Conditions form an integral part of the Purchase Agreement. The Purchase Agreement and these Terms and Conditions are drawn up in the Czech language. The Purchase Agreement may be concluded in the Czech language.

1.5

The Seller may amend or supplement these Terms and Conditions. This provision shall not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.

2. USER ACCOUNT

2.1

Based on the Buyer's registration on the Website, the Buyer may access their user interface. From this user interface, the Buyer may order goods (hereinafter referred to as the "User Account"). If the Web Interface allows it, the Buyer may also order goods without registration directly through the Web Interface.

2.2

When registering on the Website and when ordering goods, the Buyer is obliged to provide accurate and truthful information. The Buyer is obliged to update the information provided in the User Account whenever any changes occur. The information provided by the Buyer in the User Account and when ordering goods shall be deemed correct by the Seller.

2.3

Access to the User Account is secured by a username and password. The Buyer is obliged to keep confidential all information necessary for accessing the User Account.

2.4

The Buyer is not entitled to allow third parties to use the User Account.

2.5

The Seller may cancel the User Account, particularly if the Buyer has not used the User Account for more than one year or if the Buyer breaches their obligations arising from the Purchase Agreement (including these Terms and Conditions).

2.6

The Buyer acknowledges that the User Account may not be available continuously, particularly with regard to the necessary maintenance of the Seller's hardware and software equipment or the hardware and software equipment of third parties.

3. CONCLUSION OF THE PURCHASE AGREEMENT

3.1

The Web Interface contains information about the goods, including the prices of individual products and the costs of returning goods where such goods cannot, by their nature, be returned by ordinary postal service.

The prices of the goods include value added tax (VAT) and all related charges. The prices remain valid for as long as they are displayed in the Web Interface.

The prices are not personalized based on automated decision-making concerning the Buyer.

This provision does not limit the Seller's right to conclude a Purchase Agreement under individually agreed terms.

3.2

The Web Interface also contains information on packaging and delivery costs and on the available methods and estimated delivery times.

The delivery charges displayed in the Web Interface apply only to deliveries within the Czech Republic.

Where the Seller offers free shipping, entitlement to free shipping is conditional upon the Buyer reaching the minimum purchase amount specified in the Web Interface.

If the Buyer partially withdraws from the Purchase Agreement and the remaining value of the purchased goods falls below the minimum amount required for free shipping, the Buyer's entitlement to free shipping shall cease and the Buyer shall reimburse the Seller for the shipping costs.

3.3

To place an order, the Buyer completes the order form available in the Web Interface.

The order form contains in particular:

• the ordered goods (which the Buyer places into the electronic shopping cart);
• the selected payment method;
• the selected delivery method;
• information regarding delivery costs.

These items are hereinafter jointly referred to as the "Order".

3.4

Before submitting the Order, the Buyer is allowed to review and modify the information entered into the Order, including correcting any errors made while entering data.

The Buyer submits the Order by clicking the "Order with obligation to pay" button.

The information stated in the Order is deemed correct by the Seller.

Immediately after receiving the Order, the Seller shall confirm receipt by e-mail sent to the Buyer's e-mail address specified in the User Account or in the Order (hereinafter referred to as the "Buyer's E-mail Address").

3.5

Depending on the nature of the Order (especially the quantity of goods, total purchase price or expected shipping costs), the Seller may request additional confirmation of the Order, for example by telephone or in writing.

3.6

The contractual relationship between the Seller and the Buyer is established upon delivery of the Seller's acceptance of the Order, sent by e-mail to the Buyer's E-mail Address.

3.7

The Buyer agrees to the use of distance communication means when concluding the Purchase Agreement.

Any costs incurred by the Buyer in connection with the use of distance communication means (internet connection, telephone charges, etc.) shall be borne by the Buyer. These costs do not differ from the standard rates.

4. PRICE OF GOODS AND PAYMENT TERMS

4.1

The price of the goods and any costs associated with the delivery of the goods under the Purchase Agreement may be paid by the Buyer to the Seller using the following methods:

• by bank transfer to the Seller's bank account;
• cash on delivery upon receipt of the goods;
• cash or cashless payment upon personal collection at the Seller's premises or collection point;
• by online payment methods made available through the Web Interface.

4.2

Together with the purchase price, the Buyer is also obliged to pay the Seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price shall also include the costs associated with delivery of the goods.

4.3

The Seller does not require the Buyer to pay a deposit or any other similar advance payment. This shall not affect the provisions of Article 6 of these Terms and Conditions concerning the Buyer's obligation to pay the purchase price in advance.

4.4

Where payment is made by cash on delivery or upon collection at a collection point, the purchase price shall be payable upon receipt of the goods.

Where payment is made by bank transfer, the purchase price shall be due within seven (7) days from the conclusion of the Purchase Agreement.

4.5

When making payment by bank transfer, the Buyer is obliged to indicate the correct payment reference (variable symbol). The Buyer's obligation to pay the purchase price is fulfilled once the relevant amount has been credited to the Seller's bank account.

4.6

The Seller is entitled, particularly if the Buyer fails to additionally confirm the Order pursuant to Article 3.5, to require payment of the full purchase price before dispatching the goods. Section 2119(1) of the Civil Code shall not apply.

4.7

Any discounts granted by the Seller may not be combined unless expressly agreed otherwise.

4.8

Where required by law or customary business practice, the Seller shall issue the Buyer with a tax document (invoice) relating to payments made under the Purchase Agreement.

The invoice shall be issued after payment of the purchase price and delivered electronically to the Buyer's e-mail address.

5. WITHDRAWAL FROM THE PURCHASE AGREEMENT

5.1

The Buyer acknowledges that, pursuant to Section 1837 of the Civil Code, it is not possible, among other things, to withdraw from a Purchase Agreement concerning:

• goods manufactured according to the Buyer's specifications or clearly customized to the Buyer's personal needs;
• perishable goods or goods with a short shelf life, as well as goods which, due to their nature, have been inseparably mixed with other goods after delivery;
• goods supplied in sealed packaging which are not suitable for return for health protection or hygiene reasons if the seal has been broken after delivery;
• sealed audio or video recordings or computer software where the original seal has been broken by the Buyer.

5.2

Unless the case referred to in Article 1 of these Terms and Conditions or any other statutory exception applies, the Buyer has the right to withdraw from the Purchase Agreement within fourteen (14) days in accordance with Section 1829 of the Civil Code.

The withdrawal period expires twentytwo (22) days after the day on which:

• the Buyer, or a third party designated by the Buyer other than the carrier, takes possession of the goods;
• in the case of multiple items ordered in one Order and delivered separately, the last item is received;
• in the case of goods consisting of several lots or pieces, the last lot or piece is received;
• in the case of contracts for regular delivery of goods, the first delivery is received.

5.3

The notice of withdrawal must be sent to the Seller before the withdrawal period expires.

The Buyer may use the model withdrawal form attached to these Terms and Conditions.

The notice of withdrawal may be delivered, among other methods:

• by post to the Seller's registered office or return address;
• by e-mail to obchod@iqsport.cz.

5.4

Upon withdrawal from the Purchase Agreement, the Agreement shall be deemed cancelled from the outset.

The Buyer shall send or hand over the goods to the Seller without undue delay and no later than fourteen (14) days after withdrawal from the Agreement, unless the Seller has offered to collect the goods personally.

The deadline shall be deemed met if the goods are dispatched before the expiry of the fourteen-day period.

The Buyer shall bear the direct costs of returning the goods, including cases where, due to their nature, the goods cannot be returned by ordinary postal services.

5.5

The Seller shall refund all payments received from the Buyer within fourteen (14) days after receiving the notice of withdrawal.

The Seller shall use the same method of payment that the Buyer used for the original transaction unless another method has been expressly agreed without additional costs for the Buyer.

The Seller is not obliged to refund the purchase price before receiving the returned goods or before the Buyer proves that the goods have been sent back, whichever occurs first.

5.6

Where the Buyer received a gift together with the purchased goods, the gift agreement is concluded subject to a condition subsequent that if the Buyer withdraws from the Purchase Agreement, the gift agreement shall automatically terminate. In such case, the Buyer shall also return the gift together with the returned goods.

5.7

The right to withdraw from the contract without giving a reason within 22 days applies only to consumers as defined in Section 419 of the Civil Code. A buyer who enters into the contract as a business entity (a buyer using a business ID number) does not have this right, unless expressly agreed otherwise.

6. TRANSPORT AND DELIVERY OF GOODS

6.1

Where the method of delivery has been agreed upon at the Buyer's special request, the Buyer shall bear the risk and any additional costs associated with such method of transport.

6.2

Where, under the Purchase Agreement, the Seller is obliged to deliver the goods to the place specified by the Buyer in the Order, the Buyer shall be obliged to accept the goods upon delivery.

6.3

If, for reasons attributable to the Buyer, the goods must be delivered repeatedly or by a method other than that specified in the Order, the Buyer shall reimburse the Seller for the additional costs incurred in connection with repeated delivery or the alternative method of delivery.

6.4

Upon receipt of the goods from the carrier, the Buyer shall inspect the integrity of the packaging and immediately notify the carrier of any defects.

If the packaging is found to have been damaged in a manner indicating unauthorized interference with the shipment, the Buyer is not obliged to accept the shipment from the carrier.

This shall not affect the Buyer's statutory rights arising from defective performance or any other rights granted by applicable law.

6.5

Further rights and obligations of the contracting parties relating to the transport and delivery of goods may be governed by the Seller's separate Delivery Terms, if issued.

7. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

7.1

The rights and obligations of the contracting parties concerning defective performance shall be governed by the applicable provisions of Czech law, in particular Sections 1914–1925, 2099–2117 and 2161–2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended.

7.2

Where the subject of the Purchase Agreement is a tangible movable item incorporating digital content or a digital service in such a way that it could not perform its functions without them (hereinafter referred to as "Goods with Digital Features"), the provisions governing liability for defects shall also apply to such digital content or digital services, even if they are provided by a third party.

This shall not apply where it is evident from the nature of the contract that the digital content or service is supplied separately.

7.3

The Seller warrants that the goods are free from defects upon receipt by the Buyer.

In particular, the Seller warrants that the goods:

• correspond to the agreed description, type, quantity, quality, functionality, compatibility and interoperability;
• are suitable for the purpose for which the Buyer requires them and which the Seller has accepted;
• are supplied with all agreed accessories, instructions for use, assembly or installation manuals where applicable.

7.4

The Seller further warrants that the goods:

• are suitable for the purposes for which goods of the same type are normally used;
• possess the quality, durability, safety, functionality and other characteristics reasonably expected for goods of that kind;
• are supplied with accessories, packaging and user instructions that may reasonably be expected;
• correspond to any sample or model presented before conclusion of the Purchase Agreement.

7.5

The Seller shall not be bound by public statements concerning the goods if it proves that:

• it was unaware of such statements;
• they had been corrected before conclusion of the Purchase Agreement in a comparable manner; or
• they could not have influenced the Buyer's purchasing decision.

The Buyer may also expressly accept deviations from the usual characteristics before concluding the Purchase Agreement.

7.6

The Seller shall also be liable for defects caused by incorrect assembly or installation where such assembly or installation was performed by the Seller or under the Seller's responsibility.

The same shall apply where assembly was carried out by the Buyer according to defective instructions supplied by the Seller.

7.7

If a defect becomes apparent within one year after delivery, it shall be presumed that the defect already existed at the time of delivery unless the nature of the goods or the defect proves otherwise.

7.8

Where Goods with Digital Features are supplied, the Seller shall provide all agreed updates and all updates necessary to maintain conformity of the goods throughout the statutory period.

7.9

The obligation to provide updates shall not apply where the Buyer has been expressly informed before conclusion of the Purchase Agreement that updates will not be provided and has expressly agreed to this.

7.10

The Buyer shall lose rights arising from defects resulting solely from failure to install available updates if:

• the Buyer was properly informed of the availability of the updates and of the consequences of not installing them; and
• the failure to install them was not caused by deficiencies in the installation instructions.

7.11

The Buyer may claim a defect occurring within two (2) years after receipt of the goods.

Where Goods with Digital Features are supplied continuously for a longer period, the Buyer may claim defects occurring throughout the agreed supply period.

The limitation period shall not run during any period in which the Buyer cannot use the goods due to a properly claimed defect.

7.12

The Buyer shall not be entitled to rights arising from defective performance if the defect was caused by the Buyer.

Normal wear and tear resulting from ordinary use shall not constitute a defect.

7.13

If the goods are defective, the Buyer may request:

• repair of the goods; or
• replacement with new defect-free goods,

unless the chosen remedy is impossible or disproportionately expensive compared with the alternative remedy.

The Seller may refuse the chosen remedy if it is impossible or would involve disproportionate costs.

7.14

The Seller shall remedy the defect within a reasonable period after notification and without causing significant inconvenience to the Buyer.

Where necessary, the Seller shall bear the costs of dismantling, transport, reinstallation or replacement.

7.15

The Buyer may request a reasonable price reduction or withdraw from the Purchase Agreement if:

• the Seller refuses to remedy the defect;
• the Seller fails to remedy the defect within a reasonable time;
• the defect recurs repeatedly;
• the defect constitutes a material breach of the Purchase Agreement; or
• it is apparent that the Seller will not remedy the defect within a reasonable period.

7.16

The Buyer may not withdraw from the Purchase Agreement where the defect is insignificant.

The burden of proving that the defect is insignificant rests with the Seller.

7.17

The Buyer may exercise rights arising from defective performance at the Seller's premises or at another repair centre designated by the Seller.

Until the Seller fulfils its obligations arising from defective performance, the Buyer is not obliged to pay any outstanding part of the purchase price.

7.18

The Seller shall issue written confirmation of the complaint, including:

• the date the complaint was received;
• the subject of the complaint;
• the remedy requested by the Buyer;
• the Buyer's contact details.

7.19

Complaints shall be processed without undue delay and no later than thirty (30) days after they have been lodged, unless the parties agree on a longer period.

7.20

If the complaint is not resolved within the statutory period, the Buyer may withdraw from the Purchase Agreement or request a reasonable price reduction.

7.21

After completion of the complaint procedure, the Seller shall provide written confirmation stating:

• the method of handling the complaint;
• confirmation of repair where applicable;
• the duration of the complaint procedure;
• or written reasons for rejecting the complaint.

7.22

Complaints may be submitted by telephone at: +420 777 689 222 or by e-mail to: obchod@iqsport.cz

7.23

A Buyer successfully exercising rights arising from defective performance is entitled to reimbursement of reasonably incurred costs associated with asserting such rights.

7.24

Further rights and obligations relating to complaints may be governed by the Seller's separate Complaints Procedure (Returns & Complaints Policy).

7.25

The Seller may provide an additional commercial guarantee beyond the statutory rights arising from defective performance.

8. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

8.1. The buyer acquires ownership of the goods upon payment of the full purchase price of the goods.

8.2. The seller is not bound towards the buyer by any codes of conduct within the meaning of Section 1820(1)(n) of the Civil Code.

8.3. Consumer complaints are handled by the seller via email. Complaints may be sent to the seller’s email address. Information on the handling of the buyer’s complaint will be sent by the seller to the buyer’s email address. No other rules for handling complaints are set by the seller.

8.4. The Czech Trade Inspection Authority, with its registered office at Gorazdova 1969/24, Nové Město, 120 00 Prague 2, Company ID: 000 20 869, website: https://adr.coi.cz/cs, is responsible for out-of-court resolution of consumer disputes arising from the purchase contract. The online dispute resolution platform available at http://ec.europa.eu/consumers/odr may be used to resolve disputes between the seller and the buyer arising from the purchase contract.

8.5. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC.

8.6. The buyer may file a complaint with a supervisory or state inspection authority. The seller is authorised to sell goods on the basis of a trade licence. Trade inspections are carried out by the competent Trade Licensing Office within its jurisdiction. Supervision over personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, within its defined scope, compliance with the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended.

9. PERSONAL DATA PROTECTION

9.1. The seller fulfils its information obligation towards the buyer pursuant to Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation – GDPR), in connection with the processing of the buyer’s personal data for the purposes of performance of the purchase contract, negotiations on the purchase contract, and compliance with the seller’s public law obligations, through a separate document.

10. SENDING COMMERCIAL COMMUNICATIONS AND COOKIES

10.1. The buyer agrees, within the meaning of Section 7(2) of Act No. 480/2004 Coll., on Certain Information Society Services and on Amendments to Certain Acts, as amended, to receive commercial communications from the seller to the buyer’s email address or telephone number. The seller fulfils its information obligation under Article 13 of the GDPR regarding the processing of personal data for the purposes of sending commercial communications through a separate document.

10.2. The seller fulfils its legal obligations related to the possible storage of cookies on the buyer’s device through a separate document.

11. PURCHASE REVIEWS (TESTIMONIALS)

11.1. Customers may submit product reviews via a web form (available in the “Reviews” tab for each product) or by email. Reviews are published only if they can be matched to an order from the e-shop (using order email, first name, and surname of the purchaser). This ensures that the review comes from a consumer who has actually purchased the product from this e-shop.

11.2. All reviews require approval by the seller (or a designated person), after which they are published on the product page or in the review listing.

11.3. The seller reserves the right not to approve (publish) reviews that contain, for example, offensive, vulgar, or racist content, or that are completely outside acceptable standards of written communication.

11.4. The administrator does not internally delete or modify the text of reviews or the number of stars given. Paragraph 10.5 is not affected.

11.5. The seller may add its own response to the review.

11.6. Reviews are published on the IQsport e-shop.

12. DELIVERY

12.1. Delivery may be made to the buyer’s email address.

13. FINAL PROVISIONS

13.1. If the relationship established by the purchase contract contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. By choosing the law under the previous sentence, a consumer buyer is not deprived of the protection provided by provisions of the legal system from which contractual derogation is not possible and which would otherwise apply in the absence of a choice of law pursuant to Article 6(1) of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).

13.2. If any provision of the terms and conditions is invalid or ineffective, or becomes so, it shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions.

13.3. The purchase contract, including the terms and conditions, is archived electronically by the seller and is not accessible.

13.4. The annex to the terms and conditions consists of a model withdrawal form from the purchase contract.

13.5. Seller’s contact details: registered office Dukelská 47, 769 01 Holešov – Všetuly, email address obchod@iqsport.cz, phone +420 737 340 489. The seller does not provide any other means of online communication.

13.6. These terms and conditions enter into force and effect on 10 June 2026.

In Holešov, 9 June 2026

_________________________________

Appendix No. 1 – Withdrawal Form from Purchase Contract under Section 1829 of the Civil Code

Sender:

First and last name:

Address:

(optional: email, phone number):

Delivery address for goods:

IQsport s.r.o.
Dukelská 47
769 01 Holešov
tel. 777 689 222, obchod@iqsport.cz

Notice of Withdrawal from Purchase Contract

On ………. I ordered goods on your website / online store www.iqsport.cz ……….….., order number ……………, in the amount of ……….….. CZK. I received the ordered goods on ……….……..

Pursuant to Section 1829(1) in conjunction with Section 1818 of Act No. 89/2012 Coll., the Civil Code, I exercise my statutory right and withdraw from the purchase contract concluded via the internet relating to the above-mentioned goods, which I am returning to you with this letter. At the same time, I request that the purchase price of ………..……. CZK and …….……… CZK for postage be transferred to my bank account number …………………. no later than 14 days from receipt of this withdrawal.

In ……………. on ………..….

Name and surname of consumer

(signature)