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Terms and conditions of use

Terms and conditions for access and purchase through the www.iqsport.cz website of the company IQsport s.r.o., ID No. 28304934, with registered office in Holešov - Všetuly, Dukelská 47, Postal Code 769 01, a company registered in the Commercial Register maintained by the Municipal Court in Brno, Section C, Insert 59989 (hereinafter referred to as "IQsport") for the purchase of goods and/or services on the www.iqsport.cz portal (hereinafter referred to as "GTC")

Last updated: 1 January 2019

I. Introductory provisions

These IQsport GTCs govern the mutual rights and obligations of the parties arising in connection with or pursuant to a contract for the use of IQsport's services and/or purchase of goods (hereinafter referred to as the "Contract") concluded between IQsport and the purchaser who intends to purchase goods and/or services (hereinafter referred to as the "Goods") from IQsport via the portal www.iqsport.cz (hereinafter referred to as the "iQSPORT Portal") and/or via another internet address and/or another mobile application. These GTC are intended for the purchase of Goods by the Buyer for direct consumption ("Customer").

In the current offer of Goods on the iQSPORT Portal, some provisions may be regulated differently from the GTC, and such deviating provisions shall prevail over these GTC.

If iQsport offers any promotion to Customers which has or will have its own terms and conditions, the terms and conditions of that promotion shall prevail over the GTC, but if any provision of the terms and conditions of the promotion would be invalid or unenforceable, the provisions of the GTC shall prevail over the provisions of such promotion. The Promotion may be limited in time and/or quantity of Goods sold, or may have other additional terms, conditions and restrictions. IQsport shall be entitled to cancel such promotion at any time.

The provisions of these GTC are an integral part of the Contract. The Contract and the GTC are drawn up in the Czech language. The Contract may only be concluded in the Czech language. After the Customer concludes it with IQsport, it will remain on file with IQsport and will not be accessible to the Customer.

IQsport may unilaterally change or amend the GTC. This provision does not affect any rights and obligations arising during the period of validity of the previous version of the GTC. Velká Pecka shall inform Customers of changes to the GTC on the iQSPORT Portal or in another appropriate manner so that the Customer can become familiar with the current version of the GTC without undue difficulty. The Customer concluding the Contract shall be deemed to have accepted the new version of the GTC.

IQsport is entitled to terminate the sale of Goods on the iQSPORT Portal at any time.

II. Conclusion of the Contract

IQsport offers the Goods (including their prices) for purchase on the iQSPORT Portal, which the Customer may purchase and have delivered. The prices of the Goods offered are quoted including value added tax ("VAT") in Czech crowns.

The possibility of concluding a Contract with IQsport on the terms and conditions set out in the offer on the iQSPORT Portal remains valid for the period of time indicated on the iQSPORT Portal and provided that the conditions set out in this offer on the iQSPORT Portal are fulfilled.

The Customer agrees to the use of remote means of communication when concluding the Contract. The costs incurred by the Customer in using remote means of communication in connection with the conclusion of the Contract (internet connection costs, telephone call costs, etc.) shall be borne by the Customer.

The procedure leading to the conclusion of the Contract on the iQSPORT Portal.

In order to conclude the Contract as part of the purchase process, the Customer first selects the Goods to be purchased on the iQSPORT Portal and the required quantity. This step is confirmed by pressing the "ADD TO CART" button. If the Customer does not select the desired quantity, one piece or other smallest unit of the respective Goods offered will always be added to the Basket.

Once the Customer has selected all Goods he/she intends to purchase using the above procedure, he/she shall continue the purchase process by pressing the "ORDER" or "FINISH PURCHASE" button.

Within the recapitulation of the Order, the Customer shall provide his/her contact details and the address to which the Goods are to be delivered, as well as any other information required for the delivery of the ordered Goods (hereinafter referred to as the "Order"). Information about the current minimum value of the Goods in the Order (this does not include the shipping fee).

Before sending the Order, the Customer is allowed to check and change the data entered in the Order, including with regard to the Customer's ability to detect and correct errors made when entering data in the Order. The Customer sends the Order to IQsport by clicking on the "Send Order" button. The contract between IQsport and the Customer is formed upon completion of the Order by the Customer.

IQsport will confirm to the Customer that it has received the Order immediately after the conclusion of the Contract, to the email address provided by the Customer in the Order.

IQsport is always entitled to request additional confirmation of the Order (for example, in writing or by telephone) depending on the nature of the Customer's Order. If the Customer fails to confirm the Order without undue delay, the Order shall be deemed to be invalid.

IQsport shall deliver the Goods to the Customer according to the Order into the Customer's own hands, into the hands of the Customer's legal representative or agent, or to a place agreed by both parties. The Customer is obliged to take delivery of the Goods, unless the Customer exercises the option to withdraw from the Contract. In addition to the Customer or the Customer's legal representative, a natural person over the age of 18 years who resides in the Customer's apartment or other premises and who provides proof of identity to the person who delivers the Goods to the Customer on behalf of IQsprt in the manner set out below in these GTC may accept the Goods on behalf of the Customer.

IQsport shall be entitled to verify the age of the Customer in connection with the sale of certain Goods pursuant to Article VII. GTC, by consulting the Customer's identity card. If the required age of the Customer is not proven, IQsport is entitled to withdraw from the Contract and claim reimbursement of the costs incurred in connection with the Order.

The Customer acknowledges that IQsport is not obliged to conclude the Contract, in particular with persons who have previously materially breached the Contract and/or the IQsport Portal Terms of Use.

The Customer represents and warrants to the Supplier that:

  • he/she is fully competent, in particular with regard to his/her age, or is represented by a legal representative,
  • if he/she is under 18 years of age, he/she will not order Goods on the iQSPORT Portal for which the legal condition for their purchase and/or use is a minimum age of 18 years,
  • all information provided to iQSPORT is true, complete, accurate and correct,
  • the payment of the price of the Goods does not circumvent or infringe the rights of any third party and is authorised to use the funds used to pay for the Goods,
  • has thoroughly read these GTC before using the iQSPORT Portal and fully understands and agrees to them.

III. Modification and cancellation of the Order

The Order is binding for the Customer from the moment of its completion on the iQSPORT Portal. It may only be changed by iQSPORT, including in the cases specified in these GTC, or if an authorised iQSPORT employee contacts the Customer by telephone to inform him/her that the Goods ordered or any of their individual items are not available at the time the Order is placed.

Cancellation of an Order may be made in writing or by telephone no later than 6:00 p.m. on the day preceding the date of delivery of the Goods. On the day of delivery, the Customer may only change the time of delivery or delivery address with iQsport's consent. From the moment the Goods are dispatched to the Customer, it is not possible to cancel the Order or change the delivery address or time. This arrangement is without prejudice to the Customer's right to withdraw from the Contract.

Unsuccessful delivery shall not affect iQsport's right to claim and enforce the Contractual Penalties for the costs of preparation and dispatch of the Order (400 CZK). In the event that the Customer requests redelivery, the Customer acknowledges that iQsport is entitled to charge the Customer a Contractual Service Fee (150 CZK). The Service Fee and the cost of preparing and shipping the order will be added to the Customer's original order when the purchase is redelivered, and will be charged on the next purchase if the purchase is cancelled. In the event of non-payment of the service fee, IQsport reserves the right to block the customer's account.

When changing or cancelling an Order, the Customer must provide the Order number, the date of the Order and the bank account number for the refund of the price of the Goods.

In the event of cancellation of an Order pursuant to the preceding paragraph of the GTC, the deposit of Goods already paid shall be transferred to the Customer's bank account specified by the Customer in the Order cancellation (if the Order cancellation does not contain such an indication, then to the bank account from which payment for the Goods was made).

IV. Withdrawal from the Contract and rights arising from defective performance (claims for Goods)

IQsport declares, and the Customer acknowledges, that these GTC are intended for the purchase of Goods by the Buyer - consumer for the purpose of direct consumption, i.e. they are intended exclusively for so-called consumer contracts pursuant to Section 1810 of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code").

Withdrawal from the Contract

Pursuant to the provisions of § 1829 of the Civil Code, the Customer has the right to withdraw from the Contract within 14 days of receipt of the Goods, including individual items of Goods.

In the event of withdrawal from the Contract, the Customer may immediately hand over the Goods to the person who handed them over on behalf of iQsport and if this is not possible, the Customer is obliged to notify IQsport of the withdrawal from the Contract by telephone or via the iQSPORT Portal and send the Goods at his/her own expense to Dukelská 47, Holešov, 769 01. When withdrawing from the Contract, the Customer may also use a sample form, the current version of which is available here.

For the avoidance of any doubt, IQsport declares, in accordance with the relevant provisions of the Civil Code, that the Contract cannot be withdrawn in respect of perishable Goods (e.g. fruit, vegetables or food of animal origin) or Goods which have been irretrievably mixed with other Goods after delivery. The exception is fruit and vegetables which have a country of origin other than that shown on the iQSPORT Portal. Furthermore, the Customer cannot withdraw from the Contract if the Goods are delivered in a sealed package, which the Customer has removed from the package and cannot be returned for hygienic reasons. The Customer may also not withdraw from the Contract for the delivery of newspapers, periodicals, books or magazines, as well as for the delivery of an audio or visual recording or a computer program, if the Customer has broken the packaging.

The Customer shall return the Goods complete and in undamaged condition. Upon withdrawal from the Contract and subsequent return of the Goods, the Customer shall only be liable to IQsport for any diminution in the value of the Goods resulting from handling the Goods in a manner other than that which is necessary in view of their nature and characteristics.

In the event of a valid withdrawal from the Contract, the price of the Goods or a proportionate part thereof shall be refunded within 14 days of the return of the Goods (or upon proof that the Goods have been dispatched within the period specified for this purpose in Article IV of these GTC) to the Customer's bank account or to the bank account from which the Customer paid the price, including the delivery costs or a proportionate part thereof.

Claims for Goods

The Customer is advised to inspect the Goods delivered from the Order immediately upon receipt, to ascertain their characteristics and quantity and to bring any defects to IQsport's attention, e.g. by marking them on the Goods' tax receipt or in any other appropriate manner. If the Goods are defective when handed over to the Customer (e.g. the expiry date has passed or the Goods are otherwise manifestly unfit for their intended use), the Customer shall claim the Goods from IQsport within the warranty period. The Customer may exercise the rights arising from defective performance at any of the Velká Pecka or IQsport's place of business or through the iQSPORT Portal and the contact details provided therein. iQsport hereby informs the Customer that, due to the nature of the Goods, his claim may not always be accepted by iQsport, in particular if he did not detect obvious defects in the Goods when they were handed over (e.g. food or damage to the protective packaging) and/or if he fails to prove that the Goods were already defective when they were handed over. Furthermore, iQsport informs the Customer that for fresh raw materials intended for consumption within 24 hours, a claim must be made within 24 hours of receipt. Further rights and obligations of the parties relating to IQsport's liability for defects may be regulated by IQsport's Complaints Regulations.

In the event of a claim for part or all of the order, a corrective tax document will be issued to the customer, in accordance with Act No. 235/2004 Coll. on Value Added Tax, § 73. The date of confirmation of the corrected tax document is the date on which the corrected tax document was provided to the customer in his personal account at www.iqsport.cz.

The rights and obligations of the contracting parties regarding rights arising from defective performance shall be governed by the relevant legal provisions, in particular Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended.

If the Customer fails to notify the defect of the Goods in time, the Customer shall lose the right to withdraw from the Contract.

IQsport is obliged to deliver the Goods in conformity with the Contract and without legal and factual defects. The performance must be provided in the agreed quantity, quality and workmanship. If quality and workmanship are not agreed, IQsport shall perform the Goods in medium quality and, in the case of the Contract, in a quality and workmanship suitable for the purpose evident from the Contract, otherwise customary. Damage to the packaging of the Goods shall not be a breach of this clause and the appropriate method of packaging shall be at the sole discretion of IQsport.

The Customer shall be liable for any diminution in the value of the Goods resulting from the handling of the Goods in a manner other than is necessary in view of their nature and characteristics.

The Goods are defective if they do not have the characteristics set out in Sections 2095 and 2096 of the Civil Code. The performance of another thing shall also be considered a defect. Defects in the documents necessary for the use of the Goods shall also be deemed to be defects.

The Customer's right from defective performance is based on the defect that the item has when the risk of damage passes (i.e. the acceptance of the Goods upon delivery) to the Customer, even if it becomes apparent later. The Customer's right shall also be established by a defect arising later which IQsport has caused by a breach of its duty.

If the defect manifests itself within six months of receipt, the item shall be deemed to have been defective upon receipt. This does not apply to Goods bearing a best before date, expiry date or any other form of information of similar significance.

The Customer shall have no rights under defective performance if the defect is one which he should have known about with the exercise of ordinary care at the conclusion of the Contract or which he himself caused.

In accordance with the provisions of § 2165, the Customer is entitled to exercise the right to claim for a defect that occurs in the Goods within 24 months of receipt (hereinafter referred to as the "Warranty Period"), except:

  • Goods sold for which the period of time (i.e., the minimum shelf life) for which the item may be used is stated on its packaging or instructions attached thereto or in advertising in accordance with the law,
  • Goods that are defective due to a weight that does not correspond to the weight of the Goods ordered by the Customer in the Order, provided that the weight deviation does not exceed 10% of the total weight of the Goods ordered;
  • Worn Goods caused by normal use;
  • Goods sold at a lower price because of a defect for which the lower price was agreed;
  • If the nature of the Goods so requires.

The warranty period runs from the delivery of the Goods by IQsport. If the Goods have been dispatched under a contract of sale, the warranty period runs from the arrival of the Goods at their destination. The Customer is not entitled to the warranty if the defect is caused by an external event after the risk of damage to the Goods has passed. This does not apply if the defect was caused by IQsport.

As soon as the Customer discovers the defect, the Customer shall notify IQsport without undue delay and shall hand over the defective Goods to IQsport, or store or otherwise deal with them appropriately as IQsport may direct, so that the defect may be examined.

IQsport shall issue to the Customer, at the Customer's request, a written confirmation of when the claim was made, what it contains and the method of handling the claim requested by the Customer. IQsport shall also inform the Customer of the date and method of settlement of the claim or, where appropriate, provide written reasons for the rejection of the claim. IQsport or an employee authorised by IQsport shall decide on the complaint immediately, in complex cases within three working days. This time limit does not include the time reasonable according to the type of goods or services required for a professional assessment of the defect. The complaint, including the rectification of the defect, must be settled without undue delay, at the latest within 30 days from the date of the complaint, unless the parties agree on a longer period. The expiry of this time limit in vain shall be considered a material breach of the Contract.

If the defect is remediable, the Customer may claim either a repair or the completion of what is missing or a reasonable reduction in price. If the defect cannot be rectified and the object of performance cannot be used properly because of it, the Customer may either withdraw from the Contract in relation to the Goods complained of or claim a reasonable price reduction.

If, according to the Contract, the Goods do not have the proper characteristics, the Customer may also demand the delivery of a new item without defects, unless this is unreasonable due to the nature of the defect, but if the defect concerns only a part of the Goods, the Customer may only demand the replacement of the part; if this is not possible, the Customer may withdraw from the Contract. However, if this is disproportionate in view of the nature of the defect, in particular if the defect can be remedied without undue delay, the Customer shall be entitled to have the defect remedied free of charge. The Customer shall also have the right to delivery of new Goods or replacement of parts in the event of a removable defect if the Goods cannot be used properly due to the recurrence of the defect after repair or due to multiple defects. In this case, the Customer shall also have the right to withdraw from the Contract in relation to the claimed Goods. If the Customer does not withdraw from the Contract or does not exercise the right to have new Goods delivered without defects, to have parts of the Goods replaced or to have the Goods repaired, the Customer may claim a reasonable discount. The Customer is entitled to a reasonable discount even if IQsport cannot supply a new Goods without defects, replace a part or repair the Goods, or if the Customer fails to remedy the defect within a reasonable time or if the remedy would cause the Customer considerable difficulty.

V. Price of the Goods and payment terms

The Buyer acknowledges that the final price of the order is quoted after rounding to the nearest whole crown in accordance with applicable law. A detailed breakdown of the purchase price, including pennies, is always provided on the delivery note and tax invoice.

The Customer shall pay the price of the Goods and any other costs under the Contract in one of the following ways:

  • debit card,
  • in any other way according to the current offer of the iQSPORT Portal

The prices of the Goods listed on the iQSPORT Portal are inclusive of VAT.

For the avoidance of doubt, iQSPORT declares, and the Customer acknowledges, that title to the Goods shall pass to the Customer only upon payment of the total price of the Goods.

Payment in cash to the courier on receipt. If the Customer has chosen to pay by cash to the courier on receipt of the Goods, the price is payable on delivery of the Goods from the Order. The price of the Goods shall be deemed to be paid at the time of handing over the relevant amount to the Courier on receipt of the Goods delivered.

Once the User has paid for the Goods offered on the iQSPORT Portal, IQsport will deliver to the User, together with the Order, a receipt issued in accordance with the Revenue Registration Act, which will be available for the relevant Order.

According to the Revenue Registration Act, the Seller is obliged to issue a receipt to the Buyer. At the same time, he is obliged to register the received sales with the tax authorities online; in case of technical failure, within 48 hours at the latest.

IQsport will issue a tax receipt to the Customer without undue delay after the price of the Goods has been paid for by one of the methods described above and the Goods have been handed over, either to the Customer's email address or downloadable from the Customer's profile on the iQSPORT Portal.

In the event that the Customer orders a certain number of Goods (e.g. piece fruit) for which the price on the iQSPORT Portal is otherwise determined by weight, IQsport will deliver the required number of Goods. The price of the Goods, regardless of the quantity, will then be determined according to their weight and any overpayment will be refunded to the Customer's bank account from which the price was paid; in the event of underpayment, the Customer will pay the missing amount.

VI. Liability and guarantees

IQsport s.r.o. shall not be liable for any damages or any other consequences incurred by the Customer based on or in connection with the actions of individual Customers, the manner in which they use the iQSPORT Portal or other circumstances arising on the Customer's side.

IQsport shall not be liable for any damages caused by force majeure or for any interruptions of the iQSPORT Portal caused by interruption of the power supply.

IQsport shall not be liable for the continuous uninterrupted, error-free and safe operation of the iQSPORT Portal. IQsport shall not be liable for any advertising or promotion carried out by any third party through the iQSPORT Portal, nor shall IQsport be liable for any errors resulting from third party interference with the iQSPORT Portal or its use contrary to its intended purpose.

IQsport shall not be liable for services provided by entities other than IQsport, in particular the operators of the payment systems referred to in Article V of these GTC, or delivery services (couriers), nor for any consequences of their actions, or for the rights and obligations associated with these services.

The availability of the Goods is subject to stock availability and IQsport does not guarantee the availability of the Goods. In the event that an Order cannot be processed for any reason on IQsport's part, the Customer will be notified by telephone at the telephone number provided by the Customer in the Order as the contact number.

IQsport shall also not be liable for breach of the GTC if caused by circumstances excluding its liability, in particular section 2924.

VII. Tobacco products, alcoholic beverages and drugstore goods

Tobacco products and alcoholic beverages may only be sold to persons over 18 years of age; the sale to younger persons is prohibited. If it cannot be reliably verified that the Customer is over 18 years of age, the goods will not be handed over and IQsport is entitled to withdraw from the Contract unless the goods have been handed over to the Customer's legal representatives.

IQsport reserves the right to impose, by means of an up-to-date offer on the iQSPORT Portal and/or an updated version of the GTC, restrictions similar to those applicable to the sale of tobacco products and alcoholic beverages, on selected drug products (e.g. household cleaning or pest control products, or substances which are flammable, volatile or irritating or otherwise dangerous or harmful to health) as well as on any other goods of a similar nature.

VIII. Other rights and obligations of the Parties

The Customer acknowledges that the content constituting the iQSPORT Portal (including photographs of the advertised Goods) is protected by copyright, in particular by Act No. 121/2000 Coll., Copyright Act, as amended. The Customer undertakes to use the iQSPORT Portal exclusively for his/her own use and not to carry out any activity that could enable him/her or third parties to interfere with or make unauthorised use of (e.g. store, modify, distribute) the contents of the iQSPORT Portal.

Access to and use of the iQSPORT Portal by the Customer in accordance with the GTC is free of charge.

The Customer is not entitled to use the iQSPORT Portal in a way that could have a negative impact on the operation of the iQSPORT Portal. The iQSPORT Portal may only be used to the extent that it does not interfere with the rights of other IQsport Customers and solely in accordance with the intended use of the iQSPORT Portal.

The Customer uses the iQSPORT Portal at its own risk and agrees that the photographs of the Goods on the iQSPORT Portal are for illustrative purposes only.

IQsport shall not be liable for any damages arising in connection with the use of the services, use of information or downloading of data posted on the iQSPORT Portal, i.e. for errors, omissions, interruptions, failures, delays, computer viruses, or loss of data of the Customer or any other third party using the iQSPORT Portal, or for other tangible or intangible losses.

IQsport reserves the right to restrict or terminate Customer's or other 3rd party's access to the iQSPORT Portal at any time.

IQsport is not bound by any codes of conduct in relation to the Customer within the meaning of Section 1826(1)(e) of the Civil Code Act No. 89/2012 Coll.

IX. Data protection, commercial communications and advertising

The Customer's personal data is processed by IQsport, which ensures the protection of such data in accordance with Act No. 101/2000 Coll., on the protection of personal data, as amended. This is without prejudice to the obligation of IQsport, as the controller, to provide information about the Customer to third parties or public authorities in cases regulated by law.

The Customer gives consent to the processing of his/her personal data directly to IQsport.

IQsport processes the personal data of Customers who fill in the registration form or log in via Facebook, or of unregistered Customers who enter into a Contract.

The Customer agrees to the processing of the following personal data: name, surname, email and physical delivery address, telephone number, date of birth, basic data provided by Facebook, Facebook friends list and email address of the Customer's Facebook account and the Customer's interests on Facebook (hereinafter collectively referred to as "Personal Data").

The Customer consents to the processing of Personal Data by IQsport for the purposes of exercising the rights and obligations under the Agreement and for the purposes of sending information and commercial communications.

The Customer acknowledges that he/she is obliged to provide his/her Personal Data correctly and truthfully and that he/she is obliged to inform IQsport without undue delay of any change in his/her Personal Data.

IQsport, as controller, may entrust a third party as processor to process Personal Data. An up-to-date list of Personal Data processors will always be published on the iQSPORT Portal.

Personal Data will be processed through a secure computer program for as long as the registration is valid and, if the Customer is not registered, for as long as the Customer withdraws the consent to the processing of Personal Data given in accordance with Part X of these GTC.

The Customer confirms that the Personal Data provided is accurate and that it has been advised that it is a voluntary provision of Personal Data. The Customer further declares that he/she has been advised that he/she may withdraw consent to the processing of Personal Data in relation to IQsport by written notice delivered to IQsport. If the Customer discovers or believes that the Controller is carrying out processing of his Personal Data which is contrary to the protection of his private and personal life or contrary to the Data Protection Act, in particular if the Personal Data is inaccurate with regard to the purpose of its processing, the Customer shall be entitled to:

  • request an explanation from the Controller; and
  • demand that the Controller remedy the situation so arising (in particular, this may involve blocking, rectifying, supplementing or destroying the Personal Data). If the Customer's request is found to be justified, the Controller shall promptly remedy the defective condition. If the Controller does not comply with the request, the Customer may contact the Data Protection Authority; the Customer's right to contact the Data Protection Authority directly is not affected.

If the Customer requests information about the processing of his Personal Data, IQsport is obliged to provide him with this information. IQsport shall be entitled to charge a reasonable fee for the information provided pursuant to the preceding sentence, not exceeding the costs necessary to provide the information.

The Customer agrees to the sending of information related to IQsport services and persons presenting their goods and/or services on the iQSPORT Portal to the Customer's electronic address indicated in the Order and further agrees to IQsport sending commercial communications to this address. The Customer's consent to receive commercial communications is voluntary. The Customer is entitled to withdraw this consent at any time by written notice delivered to Dukelská 47, 769 01 Holešov. In the event of any payments being made by the Customer, the Customer also consents to the provision and processing of their Personal Data for the purpose of payment administration to the providers of payment systems or methods and other related services on a one-off basis, solely to the extent and for the period necessary.

X. Delivery of correspondence

Unless otherwise agreed, all correspondence relating to the Contract must be delivered to the other Party in writing, by electronic mail, in person or by registered mail via a postal service provider. The Customer shall be served at the e-mail address specified in the Order.

In the case of delivery by electronic mail, the message shall be deemed to have been delivered at the moment of receipt on the incoming mail server. A message delivered in person or through a postal service provider is deemed to have been received when the addressee accepts the parcel or refuses to accept the parcel. In the case of delivery through a postal service provider, the consignment shall also be deemed to have been delivered on expiry of the period of 10 days following the deposit of the consignment and the giving of a request to the addressee to take delivery of the deposited consignment, if the consignment is deposited with the postal service provider, even if the addressee has not been informed of the deposit.

XI. Final provisions

If the relationship related to the use of the iQSPORT Portal or the legal relationship established by the Agreement contains an international (foreign) element, then the parties agree that the relationship is governed by the laws of the Czech Republic. This is without prejudice to the rights of the Customer (consumer) arising from generally binding legislation. The resolution of any disputes shall be entirely within the jurisdiction of the court of the Czech Republic having local jurisdiction according to IQsport's registered office.

Customers may lodge a complaint with the Czech Trade Inspection Authority (www.coi.cz), the state supervisory authority for consumer protection.

IQsport is authorised to engage in this activity on the basis of a trade licence and the activity is not subject to any other authorisation. Trade control is carried out by the Trade Licensing Office within its competence.

IQsport is entitled to terminate the sale of Goods or services on the iQSPORT Portal at any time.

If any provision of the GTC is or becomes invalid or ineffective, such invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of any provision shall not affect the validity and effectiveness of the remaining provisions.

Contact details for iQSPORT customer support are set out at the foot of the Terms of Use. The e-mail address is: obchod@iqsport.cz, telephone number 777 689 222. Any questions, suggestions, comments or complaints can be addressed to obchod@iqfsport.cz.

The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, internet address: http://www.coi.cz, is competent for out-of-court resolution of consumer disputes arising from a purchase contract, or the dispute can be resolved online via a dedicated platform available at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=CS.

These Terms and Conditions come into force on 1 January 2019.